Shipping
Shipping Rates
Delivery is free on all orders to customers within the UK.
At CamperNV, we believe in keeping things straightforward and hassle-free. No fine print, no hidden charges — we like to keep things simple and easy.
Order Cut off time: 17:00 (GMT) Greenwich Mean Time (London)
Handling time: 1-3 business days (Mon-Fri)
Transit time: 1-2 business days (Mon-Fri)
Total delivery time: 2-5 business days (Mon-Fri)
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your payment card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.
If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 3 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will arrive to you within two to five business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within five business days of your order feel free to follow up with us by email at info@campernv.com
Order Tracking:
Once your order has been dispatched, you will receive an email from us containing all the necessary tracking information. This email will include a tracking number and a link to the carrier's website where you can monitor the status of your shipment..
To track your order, follow these simple steps:
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Check your email: Look for an email from us with your order number in the subject line. This will contain your tracking number and a direct link to the carrier's tracking page.
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Click the tracking link: Click on the link provided in the email, which will take you directly to the carrier's website.
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Enter your tracking number: If needed, enter the tracking number from the email into the carrier's website to view the latest updates on your shipment.
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Monitor your shipment: You can check the status of your order at any time by visiting the carrier's tracking page and entering your tracking number. This will provide you with real-time updates on the location and estimated delivery time of your package.
If you encounter any issues with tracking your order or have any questions, please do not hesitate to contact us via phone or email for assistance. Contact information is at the bottom of this page.
International Orders:
Please be aware that our products are made specifically for the UK market. This means that they require a 240V electrical system to function correctly.
The products we sell have generally not been certified for use with other countries electrical safety standards but all of our products are certified to UK standards.
We will happily ship to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to info@campernv.com, then visit our Refund Policy and follow the steps outlined.
Missing items
We strive to ensure that all orders are complete and accurate, but sometimes mistakes can happen. If you find that an item is missing from your order, please follow the steps below:
- Check the packaging: Sometimes, smaller items may be packed within other items or hidden within the packaging. Carefully inspect all packaging materials to ensure the missing item is not overlooked.
- Review the packing slip: Compare the items received with the packing slip included in your package. This will help verify whether an item was marked as shipped but not included.
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Contact customer support: If you have confirmed that an item is missing, please contact us as soon as possible. Provide the following information to help us resolve the issue quickly:
- Your order number
- A detailed description of the missing item
- Photos of the received items and the packaging, if possible
- Resolution process: Our customer support team will investigate the issue and work to resolve it promptly. We may need to verify the missing item with our warehouse team and carrier. Depending on the outcome, we will offer to send you the missing item, issue a refund, or offer an alternative solution.
Contact Us
Phone: 0131 560 2370
Email: info@campernv.com
Address: Unit B, Halfland Barns, North Berwick, EH395FP
Our business hours are below:
- Monday to Friday: 9:00 - 17:30
- Saturday and Sunday: 9:00 - 13:00